3444803 - Resignation email received by an employee when no termination is processed in Offboarding - Onboarding

The employee received a Resignation message even without a current Offboarding process

SAP SuccessFactors Onboarding

There was an Offboarding process opened in Manage Data with pending Data Review. When the system identified that the task was not completed by the employee, after the end date, BPE triggered the task again. 

To confirm if is that the case:

1. Go to Manage Data > Process 
2. Search for the employee/user id
3. Check if there is a process in the list with Process Status as "Open" to Offboarding 
4. If yes, go to Process Tasks 
5. If there are two tasks check the end date of the first and the creation date of the second

To prevent the employee from receiving new messages, the 'Offboarding' process in 'Manage Data' needs to have a status of either 'completed' or 'cancelled', depending on the employee's situation.

3142421 - [Onboarding/Offboarding] Resignation Approval Messages are not triggered - Onboarding

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