3444997 - Frequently asked Question on new process to enable DKIM and DMARC for business emails.

Symptom

Enable the DKIM and optionally DMARC for all your C4C email sending domains. Since more and more email ISP/ESP are rolling out new stringent e-mail sender guidelines that enforces stricter e-mail authentication checks on DKIM and DMARC. SAP has already rolled out a guideline to send all outbound emails only DKIM signed.

Ensure to follow the process as per KBA 3424159 - New email rules: Enable DKIM and DMARC for Business Emails to enable the DKIM and optionally DMARC for all your C4C business e-mails.

Environment

SAP Cloud for Customer.

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

FAQs for DKIM and DMARC, CNAME, SPF, SAP Cloud for Customer, SAP C4C, Business Emails, Email Authentication, DKIM Selector, _domainkey , KBA , LOD-CRM-ADM , Administration UI , How To

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