3445080 - When changing language to Malay in Successfactors it is not reflected in Learning

Symptom

When User selects Malay as default language in Successfactors then attempts to access Learning the language remains as what was the users previous language and does not update to Malay.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

1. Select any language besides Malay

When in BizX, go to your profile, Settings, Change Language
Select any language besides Malay, save your changes
Go to Learning
Learning user interface is now in the language you selected

2. Select Malay as your default language

When in BizX, go to your profile, Settings, Change Language
Select Malay, save your changes
Go to Learning
Learning user interface is not in Malay but on the last language you have selected

Cause

There is different ISO language codes used in LMS and BizX which is causing this issue.

Resolution

Engineering will create a new API in a enhancement to assist with the synchronization. Please bookmark this KBA and refer back to it for updates on the progress.
Workaround: allow users to manually change their locale from Learning > Options and settings
Documentation: https://help.sap.com/docs/SAP_SUCCESSFACTORS_LEARNING/5fae31b1299d4033b665edabea7b9087/fc30b2e041944f6d8377fa08589ccfef.html

Allow users to change Regional Information

If you select this, then users can change their personal information on their User Settings page.

Keywords

Malay, Learning,language,LMS,BizX,successfactors,locale , KBA , LOD-SF-LMS-INT , Integrations with BizX , LOD-SF-LMS , Learning Management System , Problem

Product

SAP SuccessFactors HXM Core 2311