Symptom
When merging candidate profile there is an email notification sent to the candidate’s primary and secondary account. There is an additional logo at the top of the email body received by the candidate that is not configured in the template.
Reproducing the Issue
- Go to Manage Duplicate Candidate.
- Search for 2 profiles to merge.
- Merge both the profiles .
- Check the email received for the main and secondary candidate.
- The logo is appearing twice in the email.
Resolution
Our Engineering team is working on this issue and we will keep this KBA updating for any information about the fix.
Keywords
candidate, merge, logo, hard-coded logo, duplicate logo, email notifications, email templates , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem
Product
SAP SuccessFactors Recruiting all versions