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SAP Knowledge Base Article - PreviewSymptom
You have maintained completion due date to be calculated based on reaction time set at Service Level but the Ticket calculates the due date incorrectly.
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Environment
SAP Cloud for Customer core applications
Product
SAP Cloud for Customer core applications all versions
Keywords
Completion Due , SLA , Ticket , Reaction Time , Operation Hours , Service Levels , Date Profile , incorrect , KBA , LOD-LE-CSM-SVL , Service Level Objective , LOD-CRM-SRP , Service Request Processing , Known Error
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