SAP Knowledge Base Article - Preview

3445127 - Completion Due Date In Tickets Does Not Respect Reaction Times Maintained In Service Levels

Symptom

You have maintained completion due date to be calculated based on reaction time set at Service Level but the Ticket calculates the due date incorrectly.


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Environment

SAP Cloud for Customer core applications

Product

SAP Cloud for Customer core applications all versions

Keywords

Completion Due , SLA , Ticket , Reaction Time , Operation Hours , Service Levels , Date Profile , incorrect , KBA , LOD-LE-CSM-SVL , Service Level Objective , LOD-CRM-SRP , Service Request Processing , Known Error

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