SAP Knowledge Base Article - Public

3445213 - Unable to add VC product to quote. Error: Incomplete product synced from SAP product configuration cannot be added to the quote. Please configure the product and try again

Symptom

  • An error message "Incomplete product synced from SAP product configuration cannot be added to the quote. Please configure the product and try again" is displayed when attempting to add a Variant Configuration (VC) product via the Catalog page or through the Add Items option on the quote page.
  • The error occurs when clicking the Add button, even if the VC product appears complete and does not seem to require configuration.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP CPQ

Cause

  • For Variant Configuration (VC) products, the system requires the product to go through the configuration process before it can be added to the quote.
  • Direct adding of the product using the Add button is not supported for VC products, regardless of whether the product appears fully defined. 

Resolution

  • Select the 'Configure' option for the product and complete the configuration process. Then click 'Add to Quote' to add the product to the quote. 
  • This step is required even if no configuration changes are needed.

Keywords

variant product, error message while adding variant product on the quote, Incomplete product synced from SAP product configuration cannot be added to the quote. , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Problem

Product

SAP CPQ all versions

Attachments

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