SAP Knowledge Base Article - Public

3445293 - App tile Verify Journal Entries in General Ledger - For Processor (Inbox) is displaying the incorrect count of journal entries.

Symptom

App tile Verify Journal Entries in General Ledger - For Processor (Inbox) is displaying the incorrect count of journal entries available to be processed.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP S/4HANA Cloud

Reproducing the Issue

  1. In home page search for the app Verify Journal Entries in General Ledger - For Processor (Inbox).
  2. Click on enter. Incorrect count of journal entries is displayed in the app tile.

Resolution

Please follow the below steps:

  1. In home page under insights click on Add Tiles.

     2. Click on Add from App Finder.

     3. For the corresponding app click on Add to Section.

     4. Under insights you should be able to see app tile Verify Journal Entries in General Ledger - For Processor (Inbox) displaying the correct count of journal entries available to be processed.

See Also

SAP Help Documentation Verify Journal Entries in General Ledger - For Processor (Inbox) and (Outbox)

Keywords

Verify Journal Entries in General Ledger - For Processor (Inbox), F2728, incorrect count of journal entries, journal entries, app tile, S4_PC, S4_1C , KBA , FI-FIO-GL-TRA-2CL , Transaction Apps (Public Cloud) , Problem

Product

SAP S/4HANA Cloud Public Edition all versions ; SAP S/4HANA Cloud all versions

Attachments

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