Symptom
While creating a new Code List Restriction (CLR) you receive the error: "A code list restriction already exists for the selected entity and code combination".
Environment
- SAP Service Cloud v2
- SAP Sales Cloud v2
Reproducing the Issue
- Open Settings.
- Go to Code List Restriction view.
- Click on + (create button).
- Fill the mandatory fields.
- Click on Next.
- Error "A code list restriction already exists for the selected entity and code combination." is displayed.
Resolution
Due to application logic, the code to restrict cannot be used in more than one Code List Restriction (CLR) per entity. So, for example, if you already created a CLR for account with the field ABC as code to restrict, it is not possible to select ABC as code to restrict in a new CLR for account entity.
See Also
Help Documentation: Code List Restrictions
Keywords
KBA , CEC-CRM-CLR , Code List Restrictions for SAP Sales/Service Cloud , How To
Product
SAP Sales Cloud and SAP Service Cloud Version 2 1.0