SAP Knowledge Base Article - Public

3445361 - Pencil icons show at the end of each object, when viewing reports in Crystal Reports Viewer, that were processed on the SAP BusinessObjects BI Platform

Symptom

  • Small pencil images shows all over the report.
  • When viewing reports in Crystal Reports Viewer, or Crystal Reports for Enterprise, Pencil icons show at the end of each object, , that was refreshed, on the SAP BusinessObjects BI server.
  • When viewing the same report in Crystal Reports, it does not show pencils icons.

Environment

  • SAP Crystal Reports Viewer 2016
  • SAP Crystal Reports Viewer 2020
        
  • SAP Crystal Reports for Enterprise 4.2
  • SAP Crystal Reports for Enterprise 4.3

Reproducing the Issue

  1. In Crystal Reports, create a report based on any data source.
  2. Save the report to the SAP BusinessObjects BI platform.
  3. In SAP BusinessObjects BI platform, refresh a report, or schedule the report.
  4. Export the report to Crystal Reports format, and save the .rpt file to the local computer.
  5. In Crystal Reports Viewer, or Crystal Reports for Enterprise, open the report.
  6. Notice a Pencil Icon is displayed after every object on the report.

Cause

  • Issue tracked under SAP Note 3390183

Resolution

  • The issue is resolved in the following product update and higher:

    • SAP Crystal Reports Viewer 2025
         
  • It is also resolved in the following product update and higher, but for the following version, you have to add the property: com.businessobjects.crystalreports.hideCustomizationHints, and set it to True, after installing the product:
      
    • SAP Crystal Reports Viewer 2020 - Support Pack 04 - Patch 2
    • SAP Crystal Reports for Enterprise 4.3 - Support Pack 04 - Patch 2  
  1. Download Support Pack 04 - Patch 2 or higher, of Crystal Reports Viewer 2020, or Crystal Reports for Enterprise 4.3.
    To download Crystal Reports Viewer 2020 - SP04 - Patch 200, or higher:

    1.1  Go to the SAP Public Download website at:   https://origin.softwaredownloads.sap.com/public/site/index.html   
      
    1.2  In the Selection Criteria, select the following:
           - Software Product: SAP Crystal Reports Viewer
           - Product Version  : SAP Crystal Reports Viewer 2020
           - Software Type    : *

    1.3  Click "Go"

    1.4  In the list at the bottom, download the following software update, or higher:

            Crystal Reports Viewer 2020 SP04 Patch200

  2. Install SP04 - Patch 200, or higher, of Crystal Reports Viewer 2020, or Crystal Reports for Enterprise 4.3.
      
  3. Added the new property: com.businessobjects.crystalreports.hideCustomizationHints, and set it to: True

    3.1  In Crystal Reports Viewer 2020, or Crystal Reports for Enterprise, under the menu "Edit", select "Preferences..." 

    3.2  In Preferences, from the left side panel, select "General Settings"

    3.3  In "General Settings", click on "Add New..."

    3.4  In "Add New General Setting", add the following:
           - Property Name  :  com.businessobjects.crystalreports.hideCustomizationHints
           - Value Type        :  Boolean
          - Value                 : True
      
    3.5  Click "OK"

    3.6  Back to "Preferences", click "OK"

Keywords

CRV, CR Viewer , KBA , BI-RA-CRV , SAP Crystal Reports Viewer , Problem

Product

SAP Crystal Reports viewer 2016 ; SAP Crystal Reports viewer 2020