SAP Knowledge Base Article - Public

3445418 - Error when completing section 1 of I9 - Onboarding

Symptom

When the candidates tries to complete the I9 section 1 an error message is being raised:

Unable to Fetch Form Data

Environment

SAP SuccessFactors Onboarding

Cause

Missing permissions.

Resolution

Please grant the following permissions to BPE/Admin user:

  • Compliance object permissions > all permissions must be provided to the admin role
  • Onboarding or Offboarding Admin Object permissions > all permissions

 

Keywords

I-9, section, error, unable, to, fetch, form, data, onboarding, obx, candidate, issue, retrieval, problem, fetch, onboardee, completion, support, request, problem , KBA , LOD-SF-OBX-I9 , i9 Compliance Form , Problem

Product

SAP SuccessFactors Onboarding all versions