3445593 - Service Call is not created in SAP B1 - Could not save object to SAP B1

• The Service Call was successfully created in SAP Field Service Management and sent to SAP Business One. However, an error occurred during the creation process in SAP B1, resulting in the following error message generated by the SAP B1 Cloud Connector. 

WARN|2024-03-15 08:23:23.7752||SAPB1Connector.Connector|pid=18040|tid=24|tname=SAP B1 Connector Event Thread
Could not save object to SAP B1.
ObjectType: SERVICECALL
TransactionId: 1856
GUID: 86B91C5A6F454838AB358FD181386220
Message: Exception of type 'SAPB1Connector.DI.Exceptions.NoQueryResultsException' was thrown.
Error: SAPB1Connector.DI.Exceptions.NoQueryResultsException: Exception of type 'SAPB1Connector.DI.Exceptions.NoQueryResultsException' was thrown.

• The Service Call's syncStatus property is set to "ERP_ERROR". 
• The Service Call has the transfer status "ERROR" in the ERP Connector Queue feature in FSM Admin. To gain a better understanding of the transfer status of the ERP Connector Queue feature in FSM Admin, you may find it helpful to refer to the following SAP Note: https://me.sap.com/notes/0003444543. This resource provides additional information on the topic.

• SAP Field Service Management
• SAP Business One

SAP Business One, SAP B1, FSM, Connector, Service Call, Error, DI API, ServiceCallWriter , KBA , CEC-SRV-FSM-BOC , FSM Business One Connector , CEC-SRV-FSM-ERP , FSM Connector for SAP ERP , Known Error