SAP Knowledge Base Article - Public

3445756 - Unwanted Emails from Execution Manager Process Notification

Symptom

This document has been created to address situations in which users are receiving unwanted email notifications from Execution Manager Dashboard in SAP SuccessFactors

 

When checking the Manage Notification configurations in Execution Manager Dashboard you are unable to find any record of this notification configuration

As a result, you are unable to stop these email notifications from being triggered

  

Example of this type of email notification:

 
  

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

  

Environment

  • SAP SuccessFactors HXM Suite
    • Execution Manage Dashboard

Cause

The Process Definition notification configuration is User-specific & only visible to the user who has configured it in Execution Manager Dashboard > Manage Notification

If another user accesses this section in attempts of validating if a notification has been configured, they will see the below screen (unless they also have configured a notification):

  

Resolution

There is 2 ways to configure notifications via Execution Manager Dashboard > Manage Notification

  • Process Type:
    In this section you enter an email address & choose what process state(s) which you require notifications for (Completed Successfully, In Progress, Failed, etc.)
    The notification will be triggered for all job types which end in the selected state(s)
      
    PLEASE NOTE: these configurations / email will be visible to any user who has access to Execution Manager Dashboard
       

       

  • Process Definition: 
    In this section, no email address is entered & the notifications can be segmented for each type of Process Definition Identifier 
    The notification will be sent to the email address stored in the: User/email field of the userId that configured the notification 

    PLEASE NOTE: these configurations will only be visible to the user who has configured it & only this user will be able to delete it
      
    This is particularly useful for job type other than Integration Center where there will be more Process Definition Identifier(s) available for configuration (e.g. Scheduled Job)
      

     

To delete Process Definition notification configuration:

  1. The user must access Execution Manager Dashboard > Manage Notification to delete it themselves
      
    OR
     
  2. You can Proxy to that user & access Execution Manager Dashboard > Manage Notification to delete it

   

See Also

SAP SuccessFactors Platform > Using Admin Center > Execution Manager > Creating Notifications to Logged In User for Scheduled Jobs and Integrations

Keywords

execution manager dashboard, manage notification, XM, email, process notification, process definition, id, process, type, state, completed, failed, with warnings, with errors , KBA , LOD-SF-INT-INC-XM , Execution Manager Dashboard , Problem

Product

SAP SuccessFactors HCM all versions

Attachments

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