SAP Knowledge Base Article - Public

3445766 - Career Worksheet Add Job Role Error: Unexpected error.


When trying to add a job role to a career worksheet, receive an error:

Unexpected error.


  • SAP SuccessFactors Job Profile Builder
  • SAP SuccessFactors Career Development Planning

Reproducing the Issue

  1. Log into system
  2. Navigate to Home dropdown > Development
  3. Select the Career Worksheet tab
  4. Select the My Job Roles tab
  5. On the right-hand side, select Browse job roles...
  6. Select a role > Add Role
  7. Receive error


A proficiency level has not been defined for a skill tied to the role


  1. Navigate to Admin Center > Tools > Manage Job Profile Content
  2. In the Select Content Type... dropdown, select Set Up Families and Roles
  3. Select the Roles tab
  4. Click on a role name OR locate a role name and select the cog icon > Edit
  5. Select the X Mapped Skills tab
  6. Under the Proficiency Level column, select a proficiency level scale for the skill > Save Role


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SAP SuccessFactors HCM all versions ; SAP SuccessFactors Succession & Development all versions