Symptom
When trying to add a job role to a career worksheet, receive an error:
Unexpected error.
Environment
- SAP SuccessFactors Job Profile Builder
- SAP SuccessFactors Career Development Planning
Reproducing the Issue
- Log into system
- Navigate to Home dropdown > Development
- Select the Career Worksheet tab
- Select the My Job Roles tab
- On the right-hand side, select Browse job roles...
- Select a role > Add Role
- Receive error
Cause
A proficiency level has not been defined for a skill tied to the role
Resolution
- Navigate to Admin Center > Tools > Manage Job Profile Content
- In the Select Content Type... dropdown, select Set Up Families and Roles
- Select the Roles tab
- Click on a role name OR locate a role name and select the cog icon > Edit
- Select the X Mapped Skills tab
- Under the Proficiency Level column, select a proficiency level scale for the skill > Save Role
NOTE:
- TIH is an upgraded project to support SKILL, while previous JPB/CofC doesn't support SKILL.
- After upgrade to TIH, both COMPETENCY and SKILL are standard types.
- Career Work Sheet will try to load configuration from TIH for both library types.
- If SKILL type is inactive, that will cause an exception on Career Work Sheet side, since CWS assume both standard library types are always there.
Keywords
success factors, sf, sfsf, jpb, jobs, roles, adding, cannot add, errors, cannot proceed, adding, selecting , KBA , LOD-SF-TIH-JPB-ADM , Admin Center, Settings, Permissions , LOD-SF-CDP-CW , Career Worksheet , Problem
Product
SAP SuccessFactors HCM Suite all versions ; SAP SuccessFactors Succession & Development all versions