SAP Knowledge Base Article - Public

3445766 - Career Worksheet Add Job Role Error: Unexpected error.

Symptom

When trying to add a job role to a career worksheet, receive an error:

Unexpected error.

Environment

  • SAP SuccessFactors Job Profile Builder
  • SAP SuccessFactors Career Development Planning

Reproducing the Issue

  1. Log into system
  2. Navigate to Home dropdown > Development
  3. Select the Career Worksheet tab
  4. Select the My Job Roles tab
  5. On the right-hand side, select Browse job roles...
  6. Select a role > Add Role
  7. Receive error

Cause

A proficiency level has not been defined for a skill tied to the role

Resolution

  1. Navigate to Admin Center > Tools > Manage Job Profile Content
  2. In the Select Content Type... dropdown, select Set Up Families and Roles
  3. Select the Roles tab
  4. Click on a role name OR locate a role name and select the cog icon > Edit
  5. Select the X Mapped Skills tab
  6. Under the Proficiency Level column, select a proficiency level scale for the skill > Save Role

NOTE:

  • TIH is an upgraded project to support SKILL, while previous JPB/CofC doesn't support SKILL.
  • After upgrade to TIH, both COMPETENCY and SKILL are standard types.
  • Career Work Sheet will try to load configuration from TIH for both library types.
  • If SKILL type is inactive, that will cause an exception on Career Work Sheet side, since CWS assume both standard library types are always there.

Keywords

success factors, sf, sfsf, jpb, jobs, roles, adding, cannot add, errors, cannot proceed, adding, selecting , KBA , LOD-SF-TIH-JPB-ADM , Admin Center, Settings, Permissions , LOD-SF-CDP-CW , Career Worksheet , Problem

Product

SAP SuccessFactors HCM Suite all versions ; SAP SuccessFactors Succession & Development all versions