3445853 - Signature Button in Create Email Screen Does Not Display Signatures

You notice that, upon clicking on the Signatures button in the Create Email screen for any object e.g. Appointment, nothing happens and the signatures are not displayed.

SAP Service Cloud Version 2.

Using appointments object as example:

1. Navigate to Activity Manager work list.
2. Open any appointment.
3. Click on the Email icon next to the Appointment Invitees section.
4. In the Create Email pop-up, click on the Signature button.
5. See nothing happens and the signatures are not displayed.

A possible cause for the signatures not to be displayed is that the user does not have access to the business service Template - sap.crm.service.templateService and sap.crm.templateservice.uiapp.template App in their business role.

To adjust this and ensure the user can access the signatures, email templates and branding templates, you can follow the steps below:

1. Click on the User Menu.
2. Click Settings.
3. Navigate to All Settings.
4. Click Users under Users and Control.
5. Search for the affected user and open it.
6. Navigate to Assigned Business Roles tab.
7. Open the role.
8. Under Business Services section, click +.
9. Search for Template.
10. Select it and click Add.
11. Under the App List, enable the sap.crm.templateservice.uiapp.template app

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SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions