3445996 - Selecting Customer In Service-Ticket in OVS Not Supported

Symptom

OVS field Remote-Object-ID is not enabled for Global Search

Environment

SAP Cloud for Customer Core Applications

Reproducing the Issue

1. Click on Service WorkCentre
2. Go to Service View
3. Click on tickets
4. Open Ticket id - XXXXXX(Where XXX stands for Ticket ID)

Cause

For a standard customer OVS field Remote Object ID is not enabled for Global Search. As the field RemoteObjectID is not exposed in ValueHelpQuery for this OVS

Resolution

This is a current expected behavior.

If You have any new requirement please Update it in influence portal.

Keywords

OVS Not supported, Issue in Ticket, Global Search , KBA , LOD-CRM-SRP , Service Request Processing , Problem

Product

SAP Cloud for Customer core applications 2402