SAP Knowledge Base Article - Public

3446314 - Sales Quote Approval and Comments/Note

Symptom

Sales Quote is already approved, and a comment needs to be added, the approval needs to be submitted again. 

Environment

SAP Cloud for Customer

Reproducing the Issue

1. Open Sales Quote with Status "Approved"

2. Add comment/note to the Approved Sales Quote

3. Notice that Sales Quote is submitted for approval once again 

Cause

This is expected system behaviour. 

Resolution

After the text in approval note is entered, customer needs to click "Save" before clicking on Approve/Send back for revision. 

Keywords

comment, note, save, sales quote, approval,  , KBA , LOD-LE-CQP , Customer Quote Processing , Problem

Product

SAP Cloud for Customer core applications 2402