3446506 - Access to SAP Analytics Cloud BTP Global Account.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

When accessing SAC > System > Administration > Data Source Configuration, users can see "SAP BTP Core Account" section showing the Subaccount of the tenant

As customers are used to manage their BTP subaccounts, it is common they open a ticket with Product Support requesting to add emails as Administrators of SAC subaccount and SAC Global Account.

SAP Analytics Cloud

Example of customer request:

there is nobody in our company with administrative access to our SAP Analytics Cloud subaccount in BTP and the depending global account.

subaccount ID is <SAC subaccount>

Can you provide my user <email> administrative access in BTP for the global and the subaccount

Product Support do not assign users to SAC subaccount neither its Global Account.

• Customers don't need to access SAC subaccount as this application is totally managed by SAP (Software as a Service - SaaS).
• The nearest users can manage the subaccount is during Cloud Connector configuration (referenced KBA).
  • 2397165 - How do I connect the SAP Cloud Platform Cloud Connector and the SAP Analytics Cloud Agent to SAP Analytics Cloud?
    
    
• It is also possible that customers reach Product Support stating they cannot see SAC subaccount at BTP Cockpit. The following KBA explains why this happen.
  • 2712296 - SAP Analytics Cloud subaccount is not visible in the SAP BTP Cockpit

• 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
• Have a question? Ask it here and let our amazing SAP community help! Or reply and share your knowledge!
• 2487011 - What information do I need to provide when opening an incident for SAP Analytics Cloud?
• Search for SAP Analytics Cloud content using Google or Bing:
• • https://www.google.ca/search?q=site%3Ahttps%3A%2F%2Fapps.support.sap.com+SAP+Analytics+Cloud
  • https://www.bing.com/search?q=site%3Ahttps%3A%2F%2Fapps.support.sap.com+SAP+Analytics+Cloud
  • Note: Add relevant text or warning/error messages to the text search field to filter results.
• SAP Analytics Cloud > Learning > Data Connections
• SAP Analytics Cloud > Learning > Guided Playlists
• SAP Analytics Cloud > Learning > Guided Playlists > Getting Support
• Need More Help? Contact Support or visit the solution finder today!

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SAC, BTP, Cockpit, subaccount, global account, admin access. , KBA , LOD-ANA-ADM , SAC Administration , Problem