SAP Knowledge Base Article - Public

3446756 - Multiple address handling functionality is not working for Service Documents.

Symptom

After activating the multiple address handling business functions BPCUSTOMER_MULTIPLE_ADDRESSES and Q2C_MULTIPLE_BP_ADDRESSES it is noticed that the functionality is not applying to Service Documents. (Service Contract etc..)

Environment

SAP S/4HANA Cloud

Cause

Configuration steps not followed.

Resolution

  • In order to the activate the functionality it is necessary to follow certain configuration steps. 
  • These steps can be found with chapter 7 CONFIGURATION FOR ADDRESS DETERMINATION IN SERVICE TRANSACTIONS of the attached configuration guide "Multiple Address Handling in SD Documents Using SAP Business Partner".
  • As system setups may differ, it is recommended to assess the document (Multiple Address Handling in SD Documents Using SAP
    Business Partner) with your consultant team, who can recommended the exact settings required to meet the clients business requirements.

Keywords

address handling, address, service, service transaction, BPCUSTOMER_MULTIPLE_ADDRESSES, Q2C_MULTIPLE_BP_ADDRESSES , bill, ship, bill to, ship to, service order, service contract, service confirmation, s/4hana cloud, s/4hana public cloud, s/4hana public cloud edition , KBA , CRM-S4-SRV-CTR-2CL , S4CRM: Service Contract (Public Cloud) , How To

Product

SAP S/4HANA Cloud 2402

Attachments

01_Configuration_Guide_20230815[64].pdf