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3446887 - Older logs are not visible due to retention policy for logs in OpenSearch or Blob Storage

Symptom

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

When trying to view recent logs in OpenSearch, they do not appear.  Additionally, check if there are gaps in the logs or if you only have logs from the last X days while earlier records are missing and only older logs are not visible. Therefore, it's essential to check the storage size and confirm whether the logs exceed the retention policy period, as recent logs might be missing due to storage limits.



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Environment

SAP Commerce Cloud

Product

SAP Commerce Cloud all versions

Keywords

retention, kibana, blob, storage, size, logs, index, older logs not visible, recent logs missing due to storage limits , KBA , CEC-SCC-CLA-ENV-LOM , Logging and Monitoring , Problem

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