3447151 - Return To Supplier Not Picking Correct Quantity

You have created a Purchase Order for a batch-managed Material of certain Quantity and received the goods against different identified stock IDs. However, you observe during the creation of New Supplier Return that the system is not returning the correct quantity you have received in the Supplier Delivery.

Also, if you try to manually change the quantity, the system is not allowing this and throws the error message: 

The Quantity to be returned must not be greater than XX. This is the quantity of the confirmed inbound delivery that has not yet been returned. (XX represent the Quantity of the Line Item).

SAP Business ByDesign

1. Go to Purchase Requests and Orders work center.
2. Navigate to Purchase Orders View.
3. Click on "New Purchase Order".
4. In Purchase Order under General tab , enter all the required details like Supplier, Company, Bill-To.
5. Under Items tab, click Add Row and enter relevant Product ID as well as all other relevant information like Ship-To location, Quantity, Price etc.
6. Click "check" and then "Order".
7. Go to Inbound Logistics work center.
8. Navigate to Purchase Orders View.
9. Search for the Purchase Order ID you ordered above.
10. Select the line and click on "Post Goods Receipt".
11. Click on "Add Sub Item" to add 4 rows, and enter the quantity against different Identified stock IDs.
12. Click on "Save and Close".
13. Since the Inbound Delivery will be auto-released, navigate to the "Supplier Invoicing" work center and to "Invoice Entry" view.
14. Under "All Deliveries To Be Invoiced", select the Delivery ID and click on "New Invoice".
15. Enter all the required details and click on "Post". With this the purchase order status gets changed to "Finished".
16. Navigate back to  Inbound Logistics work center and click on "New Return To Supplier" under Common Tasks.
17. Enter either the purchase order ID or the Inbound Delivery ID in search box and click on search.
18. Select the rows for all the Identified Stock IDs that was received with the Inbound Delivery.
19. Click on "Next".
20. You can see that the quantity returned is wrong.
21. And if you attempt to manually change the quantities, the system reports an error mentioned in the symptom section.

Currently, system is only considering Item IDs and not the Identified Stock IDs when creating Return To Supplier. Consequently, it results in incorrect quantities in case of direct deliveries (Post Goods Receipt), where one item and multiple sub items with different Identified Stock IDs are involved.

As a workaround/solution, we recommend that you split item into multiple items with different identified stocks by clicking "Add Row" while creating inbound delivery notification.

1. Go to Inbound Logistics work center.
2. Navigate to Purchase Orders view.
3. Search for the relevant Purchase Order for which delivery needs to be created.
4. Click on "New Supplier Delivery Notification".
5. Enter the Delivery Notification ID in General Tab.
6. Click on "Add Row" to spilt the product into multiple items with different Identified Stock as per your preference.
7. Check Consistency.
8. Click "Save" or "Save and Create Warehouse Request" as per your business.

Based on this inbound delivery notification, the system will pick up the quantity of line item without any issues when creating a return to supplier, regardless of whether you are posting the goods directly or through a warehouse task.

Return, Supplier, quantity, Identified Stock, Post Goods Receipt, Supplier Notification , KBA , AP-IDP-ID , Inbound Delivery , How To