SAP Knowledge Base Article - Public

3447163 - Sales Quote Approval Note Disappears


After adding an Approval Note within the Sales Quote and refresh it, the note disappears. 


SAP Cloud for Customer

Reproducing the Issue

  1. Go to Sales Workcenter.
  2. Go to Sales Quotes view.
  3. Open any Sales Quote. 
  4. Go to Approval facet.
  5. Add a Note.
  6. Save it.
  7. Refresh the Sales Quote after a minute.
  8. You will see that the Note disappears. 


As per the current behavior in SAP Cloud for Customer (C4C), when a Sales Quote is submitted and bidirectional synchronization is enabled, the approval notes associated with the quote are not saved.


This behavior is expected within the context of bidirectional synchronization in C4C.


Sales Quote , Approval , Note , Disappear , Not saved , Appear  , KBA , LOD-LE-CQP , Customer Quote Processing , How To


SAP Cloud for Customer core applications 2402