SAP Knowledge Base Article - Public

3447163 - Sales Quote Approval Note Disappears

Symptom

After adding an Approval Note within the Sales Quote and refresh it, the note disappears. 

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to Sales Workcenter.
  2. Go to Sales Quotes view.
  3. Open any Sales Quote. 
  4. Go to Approval facet.
  5. Add a Note.
  6. Save it.
  7. Refresh the Sales Quote after a minute.
  8. You will see that the Note disappears. 

Cause

As per the current behavior in SAP Cloud for Customer (C4C), when a Sales Quote is submitted and bidirectional synchronization is enabled, the approval notes associated with the quote are not saved.

Resolution

This behavior is expected within the context of bidirectional synchronization in C4C.

Keywords

Sales Quote , Approval , Note , Disappear , Not saved , Appear , Bidirectional  , KBA , LOD-LE-CQP , Customer Quote Processing , How To

Product

SAP Cloud for Customer core applications 2402