SAP Knowledge Base Article - Public

3447314 - Form Template selected for Down Payment Requests Is Not The Expected One.

Symptom

The Form Template picked for Down Payment Invoices is not the expected one. You have assigned the form template in Collaboration tab of Account master data and the same template is used for down payment invoices also.

Environment

SAP Business Bydesign.

Reproducing the Issue

  1. Go to the Customer Invoicing work center.
  2. Select the Invoice Documents view.
  3. Search for the ID ABC (ABC represents the ID of the Down payment Request).
  4. Click Edit.
  5. Click Preview.
  6. The form template selected is not the expected one

Cause

If you have maintained the form template in Collaboration tab for Customer Invoice / Credit Memo under the Account level, the system will consider the same form template for Down Payment Requests also. There is no possibility to maintain a separate form template for Down Payment requests in the system. 

Resolution

This is the expect system behavior.

Keywords

Down payment request, form template, invoice, account, collaboration; , KBA , SRD-CRM-INV , Customer Invoicing , Problem

Product

SAP Business ByDesign all versions