SAP Knowledge Base Article - Public

3447376 - Internal Memo is not Activated and not Migrated Although it is Scoped

Symptom

Internal Memo greyed out and not migrated as well.

Environment

SAP Cloud for Customer core applications

Reproducing the Issue

  1. Go to Service Work Center
  2. Go to Ticket Sub view
  3. Open any of the tickets
  4. Click on the note tab notes are maintained

Click on timeline/interactions and see that the notes are not shown as internal memos

Cause

The changes done in the Business Configuration is not synced with the UI.

Resolution

You need to perform the update on the Business Configuration by below steps:

  1. Go to the Business Configuration Work Center
  2. Go to Implementation view and go to Scoping tab
  3. Open scoping questions for Internal memos for Tickets
  4. Uncheck the question "Migrate ticket notes to memo?" 
  5. Save the Business Configuration 

After that you can repeat the same step and uncheck the question and save the BC configuration

NOTE - The migration will happen in backend automatically after some minutes and now data will be sync with UI.

 

Keywords

Business Configuration; Internal note;Tickets , KBA , LOD-CRM-SRP , Service Request Processing , Problem

Product

SAP Cloud for Customer core applications 2402