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SAP Knowledge Base Article - PreviewSymptom
In the Ticket Advanced Search when you filter the Assigned To field by selecting any employee from the OVS, the field in the Advanced Search is showing in ID instead of the name of the Employee.
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Environment
SAP Cloud for Customer core applications
Product
SAP Cloud for Customer core applications all versions
Keywords
Ticket , Advanced Search , Assigned To , ID , Name , OVS , KBA , LOD-CRM-SRP , Service Request Processing , How To
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