SAP Knowledge Base Article - Preview

3447421 - Assigned To Field In Tickets Advanced Search Displaying ID Instead Of Employee Name

Symptom

In the Ticket Advanced Search when you filter the Assigned To field by selecting any employee from the OVS, the field in the Advanced Search is showing in ID instead of the name of the Employee.


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Environment

SAP Cloud for Customer core applications

Product

SAP Cloud for Customer core applications all versions

Keywords

Ticket , Advanced Search , Assigned To , ID , Name , OVS , KBA , LOD-CRM-SRP , Service Request Processing , How To

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