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SAP Knowledge Base Article - PublicSymptom
The Offboarding messages are not receiving by the candidate, even if the candidate can receive another SuccessFactors Messages.
or
The Onboarding messages are not receiving by the candidate, even if the candidate can receive another SuccessFactors Messages.
Environment
SAP SuccessFactors Onboarding
Cause
The email server is blocking the messages from SuccessFactors
Support Engineer: See the internal notes to find the details of the LOG to confirm the behavior
Resolution
Sometimes, the server may identify an email message as blacklisted based on certain criteria such as specific words or a combination of details, and in these cases sometimes just an specific message is blocked.
It's necessary to remove the sender from the blacklist in the email configuration.
Keywords
Onboarding, obx, Offboarding, email, message, messages, notification, notifications, not, receive, received, candidate, gmail, outlook, hotmail, server , KBA , LOD-SF-OBX-EML , Notifications , Problem
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