SAP Knowledge Base Article - Public

3447568 - IdP Admin Tool error "Unfortunately, it is not possible to retrieve the details for this tenant." while updating metadata for SAP Analytics Cloud (SAC)

Symptom

Error: "Unfortunately, it is not possible to retrieve the details for this tenant." while trying to do changes for SAC tenant in the Identity Provider Administration Tool (IdP Admin Tool).

Environment

SAP Analytics Cloud (Enterprise) 2024.2.8

Reproducing the Issue

  1. Login with System Owner user to IdP Admin Tool https://console.eu10.sapanalytics.cloud/idp-admin/
  2. Try to upload the new custom IdP metadata for SAC system.
  3. After clicking on and selecting the corresponding SAC tenant URL => "Unfortunately, it is not possible to retrieve the details for this tenant."

Cause

This issue is currently under investigation by development.

Resolution

This issue is currently under investigation by development.

See Also

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Keywords

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Product

SAP Analytics Cloud 1.0