SAP Knowledge Base Article - Public

3447583 - The document flow between a Sales Order, Delivery and Invoice is missing.

Symptom

  • A user has created an item delivery and issued an invoice as a result of a sales order item, afterwards there was a requirement to cancel the invoice and the subsequent item delivery was deleted by the user.
  • The user is now unable to see the entire document flow from the "Display Document Flow" option in the Manage Sales Order App.

Environment

SAP S/4HANA Cloud

Reproducing the Issue

  1. Open the Manage Sales Order App. 
  2. Select the relevant line item.
  3. Click "Display Document Flow".
  4. The flow only shows the Sales Order.

Cause

This is expected system behaviour.

Resolution

When a delivery is deleted the document flow between the Sales Order item and the Delivery item is also deleted, which is the link is no longer displayed in the "Display Document Flow" screen.

Keywords

display document flow, document flow, s/4hana cloud, sales order, sales, sd, delivery, order, item, invoice, cancelled, deleted, delete, manage sales order, va03, va02, va01, delivered, deleted, archived, removed, missing, document, flow , KBA , SD-SLS-SO-2CL , Sales Orders (Public Cloud) , How To

Product

SAP S/4HANA Cloud 2402