SAP Knowledge Base Article - Public

3447642 - The description of product is incorrectly parsed on document generation

Symptom

When defining document language, the product description set through scripting returns the value defined in setup.

Environment

SAP SALES CLOUD CPQ

Reproducing the Issue

  1. The document template should contain tag "<<C_TAG(<*CTX(Quote.CurrentItem.Description)*>)>>"
  2. Add a product to quote and consume the following script
    1. for item in Quote.MainItems:
          item.Description = 'Script Description'
  3. Select Generate Document action
  4. On definition of document language, select any
  5. Generate the document with the given tag above
  6. The tag returns the description defined on Setup.

Cause

This is a bug on the application, where the tag returns description set on Setup if no translation is set for the product.

Resolution

Release date is yet to be defined.

Workaround is to define at least one translation for the given product in any language - this will make system return the information on quote level.

Keywords

KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Known Error

Product

SAP CPQ 2024