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SAP Knowledge Base Article - PreviewSymptom
In Account, the Contact's Call and Send Email button are greyed out although Phone and Email has been maintained in the Contact header.
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Environment
- SAP Sales Cloud Version 2
- SAP Sales Cloud and Service Cloud Version 2
Product
SAP Sales Cloud Version 2 all versions ; SAP Sales Cloud and SAP Service Cloud Version 2 all versions
Keywords
Accounts; Contacts; Call button; Send Email button; greyed out; communication detail , KBA , CEC-CRM-ACC , Account for SAP Sales/Service Cloud , CEC-CRM-CON , Contact for SAP Sales/Service Cloud , Problem
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