SAP Knowledge Base Article - Preview

3447854 - 1H 2024 : Disable Sorting of Categories on the Ask HR Create New Ticket Page

Symptom

With the 1H 2024 Release, it is now possible to disable the sorting of service and case categories on the Ask HR Create Ticket page.

This enhancement allows you to choose whether to sort categories alphabetically or according to the order specified in the Cloud for Customer instance.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


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Environment

  • SAP SuccessFactors HXM Suite
    • Employee Central Service Center AskHR (ECSC)

Product

SAP SuccessFactors HCM Suite all versions

Keywords

SF, SuccessFactors, Success Factors, sequence, alphabetic, alphabetical, ECSC, Employee Central Service Center, AskHR, C4C, category, different, change, modify, 2405, SWZ-6122 , KBA , LOD-SF-INT-AHR , Ask HR - Employee Central Service Center (ECSC) , Product Enhancement

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