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3448054 - Not able to send mails via App Manage collections Email ID F6120

Symptom

When trying to send e-mails via Manage Collections Emails Fiori app - F6120, the status of the e-mail is pending and not changing to sent. 


"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

 

 


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Environment

  • S/4HANA 2022

Product

SAP S/4HANA 2022

Keywords

F6120, F4707, F6120A, Customer Contact, Email, E-mail, Status, Pending, Send Email, Process Receivables, Correspondence, SOST, COLLS_EMAIL_SEND, SWE2, Correspondence Type, Forms, SAP_WFRT, SU53, FSCM_EMAIL_INVOICES_D, template , KBA , FIN-FIO-CCD-COL , Fiori-UI for Collections and Dispute Management , Problem

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