3448103 - DocuSign - After a 'Refresh the DMS status of the Envelope ID', Status still shows as Signed but the 'Complete eSignature task' is not moving to 'Completed'

Symptom

After a 'Refresh the DMS status of the Envelope ID' under 'Manage DocuSign Envelopes' the Envelope ID status still shows as Signed but the 'Complete eSignature task' is not moving to 'Completed' status in dashboard.

Environment

SAP SuccessFactors Onboarding

Product

SAP SuccessFactors Onboarding all versions

Keywords

DocuSign, Refresh, DMS, Envelope, ID, Status, Signed, Complete, eSignature, Task, Completed, Dashboard, OBX-28162, ONB, Document, Download, Signature, Sync, Manage, CS20230006158489, INC5990538 , KBA , LOD-SF-OBX-DBD , Dashboard , LOD-SF-OBX , Onboarding 2.0 , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.