SAP Knowledge Base Article - Preview

3448103 - DocuSign - After a 'Refresh the DMS status of the Envelope ID', Status still shows as Signed but the 'Complete eSignature task' is not moving to 'Completed'

Symptom

After a 'Refresh the DMS status of the Envelope ID' under 'Manage DocuSign Envelopes' the Envelope ID status still shows as Signed but the 'Complete eSignature task' is not moving to 'Completed' status in dashboard.


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Environment

SAP SuccessFactors Onboarding

Product

SAP SuccessFactors Onboarding all versions

Keywords

DocuSign, Refresh, DMS, Envelope, ID, Status, Signed, Complete, eSignature, Task, Completed, Dashboard, OBX-28162, ONB, Document, Download, Signature, Sync, Manage, CS20230006158489, INC5990538 , KBA , LOD-SF-OBX-DBD , Dashboard , LOD-SF-OBX , Onboarding 2.0 , Problem

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