3448103 - DocuSign - After a 'Refresh the DMS status of the Envelope ID', Status still shows as Signed but the 'Complete eSignature task' is not moving to 'Completed'

After a 'Refresh the DMS status of the Envelope ID' under 'Manage DocuSign Envelopes' the Envelope ID status still shows as Signed but the 'Complete eSignature task' is not moving to 'Completed' status in dashboard.

SAP SuccessFactors Onboarding

1. 'Complete eSignature task' is not moving to 'Completed' status in ONB dashboard even though Envelope ID status is 'Signed'

2. 'Manage DocuSign Envelopes' -> 'Refresh the DMS status of the Envelope ID'

3. No change after 'Refresh the DMS status of the Envelope ID'

Incorrect Refresh used. Refresh and DMS Refresh status are not similar.

Using DMS refresh for an envelope which in awaiting signature causes the envelope status to switch to 'document download' so later 'retrieve document' step from document flow fails.

Open the affected Envelope ID and click on 'Refresh' above it, do not perform DMS Refresh.

Note: SAP Enginneering are working a preventive meansure (OBX-28162) to guard against envelope status corruption due to misuse of DMS Refresh.

DocuSign, Refresh, DMS, Envelope, ID, Status, Signed, Complete, eSignature, Task, Completed, Dashboard, OBX-28162, ONB, Document, Download, Signature, Sync, Manage, CS20230006158489, INC5990538 , KBA , LOD-SF-OBX-DBD , Dashboard , LOD-SF-OBX , Onboarding 2.0 , Problem