SAP Knowledge Base Article - Public

3448211 - Receiving Old Appointments via Outlook Server Side

Symptom

Old appointments are being notified again via Outlook Server Side after a change was made to the appointment. 

Environment

SAP Cloud for Customer

Cause

When a change is made to an appointment this trigger a synch and make the Outlook notify again, even if the appointment date has already taken place.

Resolution

This is a system behavior for Outlook Server Side.

As an alternative you can raise an idea in the Influence Portal https://influence.sap.com/sap/ino/#/campaign/1868 with your request.

The Customer Influence portal is the proper channel for requirements of changes in the system behavior. There, other customers can also vote for the idea and depending on the demand from the customer community, and feasibility the developers will evaluate and plan accordingly for a possible implementation of this request. 

Keywords

Outlook; Notifications; Synch; Old appointments; appointment: Server Side , KBA , LOD-CRM-GW-OUT , Outlook , Problem

Product

SAP Cloud for Customer core applications 2402