SAP Knowledge Base Article - Public

3448211 - Receiving Old Appointments via Outlook Add-in (Server Side Integration) in C4C

Symptom

Old appointments are being notified again via Outlook Server Side after a change was made to the appointment. 

Environment

SAP Cloud for Customer

Cause

When a change is made to an appointment this triggers a sync and makes the Outlook send a notification again, even if the appointment date is in the past.

Resolution

This is a system behavior for Outlook Server Side.


Keywords

Outlook; Notifications; Synch; Old appointments; appointment: Server Side , KBA , LOD-CRM-GW-OUT , Outlook , Problem

Product

SAP Cloud for Customer core applications 2402