SAP Knowledge Base Article - Public

3448262 - Please set one record as primary record error - Onboarding

Symptom

The manager is receiving an error message  even though we have a Primary Record set to "Yes" in "Review New Hire Data".

In some cases it happen just for specific users.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Log in the instance
  2. Proxy as the Hiring Manager
  3. Go to Onboarding
  4. Open the task to Review New Hire Data
  5. Try to go past the Emergency Contact and Next 
  6. You will see the error

Cause

The permission to edit the 'emergency contact' is not granted to the user role. If just the view permission is granted the system will not allow to proceed and will return the error message. 

 

Resolution

  1. Go to Manage Permission Roles
  2. Find the user role
  3. Employee Data
  4. Emergency Contact 
  5. Grant the permission to edit

Keywords

Onboarding, obx, error, emergency, contact, validate, validation, even, hiring, manager, permission, adm , KBA , LOD-SF-OBX-PDC , Personal Data Collection , Problem

Product

SAP SuccessFactors Onboarding all versions