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SAP Knowledge Base Article - PreviewSymptom
When creating an incident from SAP solution manager system, if the user set the priority as "High" or "Very High", but selects a component which doesn't allows such priority, the priority of the incident will be changed to "Medium" automatically by being informed by SAP with the following response. But this automation text will not be reflected on solution manager system:
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Message Text:
Dear customer
The priority you selected is not allowed for component XX-SER-REL. Before, the priority you selected was changed to .
We apologize for any Convenience.
SAP Support
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Environment
SAP Solution Manager 7.2
Product
SAP Solution Manager 7.2
Keywords
KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem
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