SAP Knowledge Base Article - Preview

3448317 - The automation response messages from SAP not reflected in Solution Manager System

Symptom

When creating an incident from SAP solution manager system, if the user set the priority as "High" or "Very High", but selects a component which doesn't allows such priority, the priority of the incident will be changed to "Medium" automatically by being informed by SAP with the following response. But this automation text will not be reflected on solution manager system:

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Message Text:
 Dear customer
 The priority you selected is not allowed for component XX-SER-REL. Before, the priority you selected was changed to .
 We apologize for any Convenience.
 SAP Support

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Environment

SAP Solution Manager 7.2

Product

SAP Solution Manager 7.2

Keywords

KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem

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