SAP Knowledge Base Article - Preview

3448317 - The automation response messages from SAP not reflected in Solution Manager System


When creating an incident from SAP solution manager system, if the user set the priority as "High" or "Very High", but selects a component which doesn't allows such priority, the priority of the incident will be changed to "Medium" automatically by being informed by SAP with the following response. But this automation text will not be reflected on solution manager system:


Message Text:
 Dear customer
 The priority you selected is not allowed for component XX-SER-REL. Before, the priority you selected was changed to .
 We apologize for any Convenience.
 SAP Support




SAP Solution Manager 7.2


SAP Solution Manager 7.2


KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.