SAP Knowledge Base Article - Preview

3448659 - No longer able to login to an External Candidate Profile - Recruiting Management

Symptom

A candidate profile linked to an email address is supposed to exist however:

  • When you try to reset the password, you do not receive the password reset email.
  • When you try to create a new account using the same email address, you get an error: "Account Already Exist"
  • When trying to find that candidate email using tools such as: Candidate Search, Recruiting V2 Reports, or Integration Centre reports, no results appear for that email address


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Environment

SAP SuccessFactors Recruiting Management

Product

SAP SuccessFactors Recruiting all versions

Keywords

candidate, profile, email, address, reset, password, email, account, error, already, exist, SuccessFactors, Recruiting, Management, RCM, external, hired, converted, internal, Employee, conversion, job , KBA , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , Problem

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