Symptom
In E-Signature step, TFN form shows company default value in Payer field instead of candidate's existing super fund provider, although onboardee provided own existing super fund provider details.
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
There is a Superannuation provider marked as default in the system.
The candidate selects "My existing super fund" on the Superannuation standard choice form and fills in Section B.
Candidate submits Superannuation Form and TFN Declaration Form.
When candidate arrives at E-signature step, the TFN form shows company default value in Payer field instead of candidate's existing super fund provider.
Cause
This is expected behaviour.
Resolution
Information in Payer field is always selected from the default configuration data that is provided on the compliance settings page under Australia.
Keywords
Compliance, TFN, Payer, My existing super fund, Section B, default , KBA , LOD-SF-OBX-FRM , Compliance 2.0 Country Forms (except i9&EV) , Product Enhancement