SAP Knowledge Base Article - Public

3448727 - [Onboarding] Payer field on Australia TFN form displays default company value

Symptom

In E-Signature step, TFN form shows company default value in Payer field instead of candidate's existing super fund provider, although onboardee provided own existing super fund provider details.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

There is a Superannuation provider marked as default in the system.

The candidate selects "My existing super fund" on the Superannuation standard choice form and fills in Section B.

Candidate submits Superannuation Form and TFN Declaration Form.

When candidate arrives at E-signature step, the TFN form shows company default value in Payer field instead of candidate's existing super fund provider.

Cause

This is expected behaviour.

Resolution

Information in Payer field is always selected from the default configuration data that is provided on the compliance settings page under Australia. 

Keywords

Compliance, TFN, Payer, My existing super fund, Section B, default , KBA , LOD-SF-OBX-FRM , Compliance 2.0 Country Forms (except i9&EV) , Product Enhancement

Product

SAP SuccessFactors Onboarding all versions