SAP Knowledge Base Article - Public

3448745 - I9 Eligibility Document Removal - Onboarding 1.0

Symptom

How-to remove a document selected from List A, B or C

Environment

SAP SuccessFactors Onboarding 1.0

Resolution

Contact SAP SuccessFactors Cloud Product Support

Problem Description:

  1. BizX Company ID 
    • [Insert affected instance]
      
  1. Affected Hire/Candidate
    • [Insert affected hire/candidate's name]
    • [Insert screenshot of the issue]
      
  1. Permission to conduct the requested change:
    • [Insert approval]
      
  1. Username for Support Access (Read the agreement below)
    • [Insert Username]
      
  • May we have your approval for accessing your system environment to continue request? (Reply with your confirmation and username to access, refer to KBA listed below)
  • With your approval, accessing your system environment you agree for the actions we will take below.
    1. Review the data of affected users and compare it to those users who are working as expected.
    2. Capture screenshots/record screen clips of the issue.
    3. Analyze your system configuration
      
  • To know how to grant support access to SAP Cloud Product Support, please read the full article on 'How to Grant Support Access to SuccessFactors Support Staff' by clicking the reference KBA 2088892.
  

For Support Engineers:

Check the internal memo.

Keywords

remove, i9, key, superadmin, admin, change, onb, compliance, list, a, b , c. , KBA , LOD-SF-OBD , Onboarding , How To

Product

SAP SuccessFactors Onboarding all versions