3448782 - "Sorry, we are unable to retrieve the details for this tenant" when using Identity Provider Administration tool to update the ADFS certificate in SAP Analytics Cloud

When using the Identity Provider Administration tool to update the ADFS certificate in SAP Analytics Cloud, the following error message is displayed:

• Sorry, we are unable to retrieve the details for this tenant

SAP Analytics Cloud 

1. Access the Identity Provider Administration tool using the following URL pattern: https://console.<data center>.sapanalytics.cloud/idp-admin/ with an S-user that has the same email address as the system owner of your SAP Analytics Cloud system 
2. Select the SAP Analytics Cloud system you want to work on by clicking on its row
3. See the error: "Sorry, we are unable to retrieve the details for this tenant"

• This is an issue in the metadata parser that extracted the certificate.
• It only impacts customers using Active Directory as their custom IdP.

The issue is being investigated by development team.

• Identity Provider Administration | SAP Help
• 2908073 - How to use the IdP Admin Tool to make changes to IdP Configuration in SAP Analytics Cloud when no access is available to the tenant - SAP for Me
• 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
• Have a question? Ask it here and let our amazing SAP community help! Or reply and share your knowledge!
• 2487011 - What information do I need to provide when opening an incident for SAP Analytics Cloud?
• Getting Started with SAP Analytics Cloud Expert Community page
• SAP Analytics Cloud Get More Help and SAP Support
• Need More Help? Contact Support or visit the solution finder today!

SAP Analytics Cloud, SAC, IDP, SSO, SAML, Identity Provider, Tool, S-user, System Owner, "Sorry, we are unable to retrieve the details for this tenant", ADFS, Active Directory, Locked out, Unable, Refresh, Cannot, Not working, Error. , KBA , LOD-ANA-AUT , SAC Authentication / Login , Problem