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3448815 - No alert raised for Remote Host Availability metrics - SAP Focused Run

Symptom

  • The host and/or instance was unavailable but the downtime was not captured in System Monitoring metric "Remote Host Ping". Instead, the metric displays a gap in the data collection.
  • In the Simple Diagnostics Agent logs the following exception is found:
ERROR [MAI <SID> 1] com.sap.smd.mai.model.collector.SAPPingHostCollector Can't determine ping time.
java.lang.StringIndexOutOfBoundsException: String index out of range: -154
    at java.lang.String.substring(String.java:2013)
    at com.sap.smd.mai.model.collector.SAPPingHostCollector.parseICMPOutputForTime(SAPPingHostCollector.java:242)
    at com.sap.smd.mai.model.collector.SAPPingHostCollector.icmpPing(SAPPingHostCollector.java:121)
    at com.sap.smd.mai.model.collector.SAPPingHostCollector.execPing(SAPPingHostCollector.java:177)
    at com.sap.smd.mai.model.collector.SAPPingHostCollector.collectForSingleMetric(SAPPingHostCollector.java:223)
    at com.sap.solman.agent.mai.GenericMetricCollector.collect(GenericMetricCollector.java:231)
    at com.sap.solman.agent.mai.CollectJob.run(CollectJob.java:70)
    at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)
    at java.util.concurrent.FutureTask.run(FutureTask.java:266)
    at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.access$201(ScheduledThreadPoolExecutor.java:180)
    at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(ScheduledThreadPoolExecutor.java:293)
    at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)


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Environment

  • SAP FOCUSED RUN 4.0 and higher;
  • Simple Diagnostics Agent below 1.61.0

Product

SAP Focused Run 4.0

Keywords

SDA, remote ping, outage, unavailability, frun, sysmon, health monitoring,  , KBA , SV-FRN-INF-SDA-PRA , System Monitoring Infrastructure on SDA , SV-FRN-INF-SDA , Simple Diagnostic Agent (SDA) , SV-FRN-APP-SYM , FRUN: System Monitoring (SysMon) , Problem

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