SAP Knowledge Base Article - Public

3448845 - Route Form Tool Error: route form failed: com.successfactors.sca.service.ServiceLegacyRollbackException: Wrapped Exception: FormRoutingException caught: General error.

Symptom

When trying to route a form one step forward or to a specific step using the Route Form tool, receive an error:

route form failed: com.successfactors.sca.service.ServiceLegacyRollbackException: Wrapped Exception: FormRoutingException caught: General error.

Environment

  • SAP SuccessFactors Performance Management
  • SAP SuccessFactors 360 Reviews

Reproducing the Issue

  1. Log in to SuccesssFactors
  2. Navigate to Admin Center > Tools > Route Form
  3. Enter search criteria > Search
  4. Select the form ID > Next
  5. Select either Move the form one step forward or Move the form to a specific step > Next
  6. Receive error

Cause

This is a known issue.

Resolution

This issue is under investigation. Click on star to bookmark this article to receive updates about this issue. For more information about updates from subscribed KBAs, please see 2171560 - How to be notified of new or updated SAP Notes or KBAs.

Keywords

success factors, sf, sfsf, PM, PMGM, route map errors, forms, reviews, routing, moving, cannot move, KI2311 , KBA , LOD-SF-PM-MAP , Routing, Route Maps & Workflows , LOD-SF-MTR-MAP , Routing, Route Maps & Workflows , Bug Filed

Product

SAP SuccessFactors Performance & Goals 2311