3448871 - Customer Account statement form requires Invoice date/Document date - South Africa

This KBA is applicable only for South Africa Localization.

• While trying to send the Customer Account Statement output form to the customer, only posting date for the customer invoice is visible and not the Invoice date/Document date in the customer account statement form .
• The requirement here is that the Invoice date/ Document date should be visible in the customer Account Statement form.

SAP Business ByDesign

1. Go to the Receivables work center.
2. Go to the Customer Account Statement sub view.
3. Check the Customer Account Statement Run ABC. (Here ABC refers Statement Run ID)
4. Open the Customer Account Statement of customer DEF. (Here DEF refers Customer account ID)
5. Highlight the relevant application log, and select 'view Report run results'.
6. Navigate to the attachments and check the document in PDF.
7. Only posting Date visible and not the invoice date/document date.
   
   

1. The initial requirement document for Customer Account Statement - South Africa clearly says that they need "Column 1: Dates of Movements " which means the date on which movement has happened basically the date on which the posting has happened hence it shows the Posting date in the pdf.
2. All the calculation is performed on basis of Posting dates because that's the date when the actual amount moved from into a G/L account, hence taking this dates into consideration for calculating due amount in the given period makes sense functionally.

Hence the requirement of the Invoice date/ Document date in the Customer Account Statement form cannot be taken.

The system is behaving as expected. And this new request to change the behavior of fields part of PDF file for Customer Account Statement - South Africa cannot be applied.

Documentation link: https://help.sap.com/docs/SAP_BUSINESS_BYDESIGN/2e30d84496214461ad763692c3a0b4a5/fd243f5ef7194aa7a4814238050b43a2.html 

KB0681974  -  South Africa: Customer Account Statement Form Template Is Wrong

Customer Account Statement form, Customer Invoice, Receivables, Posting Date, Invoice Date. , KBA , SRD-FIN-ACR , Receivables , Problem