SAP Knowledge Base Article - Public

3448960 - Top reasons why Candidate does not appear on the dashboard after initiating Onboarding from Recruiting - Onboarding

Symptom

Top reasons why candidate initiated from RCM is not visible on the Onboarding dashboard.

  • Error message: View user validation errors for XXX (XXX) for Onboarding process trigger XXX
  • Error message: The user who is configured as the recruiting manager is associated with the value XXXXX that does not exist. To proceed, review the Recruit to Hire mapping and make any necessary corrections.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Initiate onboarding for the candidate from RCM
  2. Search for the candidate on the onboarding dashboard but the candidate is disappear

Resolution

There are multiple possible causes for candidate initiated from RCM is not visible on the Onboarding dashboard. Below we will go through the most common scenarios.

A. Missing Picklist ecEmailType which has not been configured in Picklist Centre.

Refer to the following details to configure the picklist ecEmailType.

(For SAP support: please see the internal memo.)

External CodeLabel
BBusiness
OOther
PPersonal
CCell
HHome


B. The primary email provided is in wrong format so the username is considered as invalid.

Please refer to the KBA 3237843 - Candidate not appearing in Onboarding dashboard - user name provided is considered as Invalid – Onboarding


C. Missing mandatory values

All the mandatory fields maintained in Recruit to Hire Data Mapping should be passed from Recruiting. Please update mandatory fields in RCM.

Once the values are maintained, please restart the task from Business Process Tile, referring to the KBA 3242790 - Onboarding initiated from RCM but candidate didn't reach Onboarding Dashboard - Onboarding

Here are some fields with specific requirements:


D. The missing candidates are already hired. There is an archive rule to remove the onboarding process.


E. Manager ID passed from RCM to ONB is an inactive user.

Please check the Data Inspector and Employee Profile to see if the user is inactive in the system. Maintain an active user as the Recruiting Manager for the requisition.

If the error persists, please raise a Support ticket with the following information.

  1. Company Id:
  2. Support Access (Have permissions to check Recruiting and Onboarding):
  3. Impacted candidate:
  4. Initiate onboarding timestamp:
  5. Confirm if any error is captured by the Business Process tile:

See Also

3237843 - [Onboarding] Candidate initiated from RCM does not appear in Onboarding dashboard

3066608 - [Onboarding] Candidates do not appear in onboarding dashboard after initiation from RCM (Onboarding/Offboarding)

3242790 - Pay Component values passed from RCM but not reflecting in Onboarding

3008053 - Onboarding initiated from RCM but candidate didn't reach Onboarding Dashboard - Onboarding

Keywords

Onboarding, RCM, initiated, Recruit-to-Hire Data Mapping, nationalIdCard, nationalIdCard type, mapping, value, passed, mandatory, candidate, initiating onboarding, is not showing, missing, does not appear, onb, dashboard, manager id, ecEmailType, picklist center,  picklist, Pay component, archieve, onb process , KBA , LOD-SF-OBX-DBD , Dashboard , Problem

Product

SAP SuccessFactors Onboarding all versions

Attachments

Pasted image.png