3449302 - The Warranty of the Registered Product is Missing in the Ticket Overview

In the ticket's overview facet, for the fields Warranty, Warranty From and Warranty To value is not determine from the Registered Product (Installation Point). 

SAP Cloud for Customer.

1. Go to the Service work center.
2. Go to the Ticket view and open Ticket LMN (where LMN represents the ticket id).
3. In the Overview facet of ticket LMN and go to the Product section.
4. You can see the field Installation Point maintain with value as PQR (where PQR represents the installation point id of type registered product).
5. In the same Product section, fields Warranty, Warranty From and Warranty To date is having no value in it.
6. Go to the Installed Base work center.
7. Go to Registered Product view and search with the registered product PQR.
8. You can see registered product PQR is with Warranty WTY (where WTY represent the warranty name) with Warranty From date as xx1.yy1.zzzz1 and Warranty To date as xx2.yy2.zzzz2.

For the Registered Product PQR the warranty WTY is with Warranty To date as xx2.yy2.zzzz2, which is in the past i.e. warranty is already expired.

1. Go to the Installed Base work center.
2. Go to Registered Product view and search with the registered product PQR.

Since the warranty WTY of the registered product PQR is already expired, the warranty information i.e. Warranty name, Warranty From and Warranty To will not be available within the ticket's overview facet under the product section.

This is an expected system behavior.

Warranty details, warranty from, warranty to, registered product, installation point, ticket overview, product section , KBA , LOD-CRM-SRP , Service Request Processing , LOD-LE-IBA-IPO , Installation Point , Problem