3449529 - Datasphere Support - needed Cloud Connector information

Required Cloud Connector information for Datasphere cases troubleshooting.

• Screen-shots
• Log files

SAP Datasphere

Part 1: Screen-shots of Cloud Connector configuration information.

Please take the follow screen-shots and upload into the case.

1. Datasphere subaccount details, similar like below:
   
2. Could Connector -> Cloud To On-Premise - Access Control tab, please select the corresponding mapping entry so that to show the resources of it.
   
3. Could Connector -> Cloud To On-Premise - Access Control tab -> Mapping details
   

Part 2: SAP Cloud Connector log

Please record Cloud Connector log according to below steps:

1. In the SAP Cloud Connector, increase the Cloud Connector Loggers to Debug, switch on CPIC trace (RFC trace level = 3), set Other Loggers as Information per KBA 2452568 - Log and Trace files for SAP Cloud Connector

              Turn off other loggers like SSL Trace.
   

2. Reproduce the issue. (For example, validate the connection in Datasphere, run Data Flow in Datasphere etc).
3. Save the SAP Cloud Connector logs (by clicking on the Download all button) - it should contain the "ljs_trace.log (<2.17)/scc_core.trc* (>=2.17)"and scc_about files.
4. Take screenshot of the error including the timestamp.
5. Please save all the files to one zip file and attach (so that we will not have too much attachments in one case).

KBA 2452568 - Log and Trace files for SAP Cloud Connector

SCC, Datasphere , KBA , DS-DI-CON , Connections , BC-MID-SCC , SAP Cloud Connector On-Demand/On-Premise Connectivity , DS-DI-DF , Data Flows , DS-DI-RF , Replication Flows , Problem