SAP Knowledge Base Article - Public

3449889 - Language Segmentation Issue

Symptom

Some Contacts are not visible when segmented on Language Code 

Environment

SAP Marketing Cloud Edition

Reproducing the Issue

  1. Logon to your SAP Marketing Cloud tenant
  2. Go to the segmentation app 
  3. Create a new segment using All contacts profile
  4. Select Language Code attribute

Cause

Incorrect Attribute selected 

Resolution

  • IC_LANGUAGE_CODE belongs to Accounts Attribute Group in standard tenant (although it can be changed to a different Attribute Group), but here LANGUAGE_CODE, that belongs to Contacts attribute group, must be used instead
  • The configuration change must take place on the Quality system first and then imported to the Production tenant
  • The attributes must be "Visible as Attribute"  

See Also

Keywords

Attribute Visibility,IC_LANGUAGE_CODE, SAP_CONTACT_ENGAGEMENT_SIN , KBA , CEC-MKT-SEG , Segmentation , Problem

Product

SAP S/4HANA Cloud 2402