SAP Knowledge Base Article - Public

3449921 - Emails are being sent several times to the manager - Onboarding


  • (ONB) Prepare for New Team Member email is getting sent several times to the manager.
  • Trigger: (ONB) Prepare for New Team Member Trigger 


SAP SuccessFactors Onboarding


Configuration issue:

  • There are two templates configured with Trigger Condition '(ONB) Prepare for New Team Member Trigger' under NHA Category.
  • To confirm there are two templates triggered for the same NHA Task, navigate to Manage Data > EmailMessage.
    • Enter the sample candidate's email Activity ID that can be captured from Email Services > Email Status 
    • See that there were two results.
    • Same NHA task, but two different templates.


  1. There are 2 templates configured, hence, email is triggered twice for each tasks.
    • To fix the issue, please remove/inactivate one of the configured template.
    • There should only be one active template.
  2. Once this is done, please ensure that you update BPE XML via Update Process Flows for Onboarding and Offboarding and then run metadata refresh.
  3. And lastly, check with a new candidate.

See Also

3228120 - Email Services Main KBA - Onboarding


Email Services, Email Status, (ONB) Prepare for New Team Member Trigger, Multiple Email Triggered, NHA Category, Onboarding, ONB, OBX, ONB2, Onboarding 2.0 , KBA , LOD-SF-OBX-EML , Notifications , Problem


SAP SuccessFactors Onboarding 2311