SAP Knowledge Base Article - Public

3450064 - Unwanted "&nbsp" characters showing in the email when editing it

Symptom

  • When replying to an email using the TinyMCE editor in SAP Cloud for Customer, unwanted characters "&nbsp" are added into the email that you are responding to.
  • These characters appear numerous times throughout the body of the email.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Open a ticket.
  2. Select an specific email
  3. Click on "Reply".
  4. The editor opens up and the email body displays numerous "&nbsp" characters.

Cause

The unwanted characters "&nbsp" (Non-breaking space) are being added into the email text because they are present in the email HTML. The TinyMCE editor displays these characters instead of interpreting them as blank spaces.

Resolution

This is the behavior of the TinyMCE editor

Keywords

TinyMCE, email reply, unwanted characters, "&nbsp", SAP Cloud for Customer, HTML, , KBA , LOD-CRM-SC-EML , Email , Known Error

Product

SAP Cloud for Customer core applications all versions