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3450107 - 'An error occured while processing the UME command READ_USER from agent <Agent host> : Failed to open socket' error while creating users in Managed System Configuration

Symptom

The following error occurs while creating a user in Maintain Users of Managed System Configuration:

An error occured while processing the UME command READ_USER from agent <Agent host> : Failed to open socket(cause=java.net.ConnectException error 111 - Connection refused (Connection refused) (local port 45852 to address 0:0:0:0:0:0:0:0, remote port 5xx00 to address xx.xx.xx.xx (FQDN of managed system))) : Failed to open socket

Similar errors can be found in the Diagnostics Agent logs 'SMDAgentApplication.log' and 'SMDAgent_trace.trc':

#2.0#YYYY MM DD dd:mm:ss:176#+0100#Error#SMDloggerAgentApp#

###C000913740F901EF0000000901ED0162###SMDloggerAgentApp###222330B11C0200B0E005ECDAF2C3468C###Thread[Thread-219,5,main]#Plain##

[Setup]Failed to get a soap response fromhttp://<FQDN of managed system>:5xx00/spml/spmlservice#

#2.0#YYYY MM DD mm:dd:ss:176#+0100#Error#SMDloggerAgentApp#

###C000913740F901EF0000000A01ED0162###SMDloggerAgentApp###222330B11C0200B0E005ECDAF2C3468C###Thread[Thread-219,5,main]#Plain##

[Setup]An error occured while processing the UME command READ_USER from agent <Agent host> : Failed to open socket(cause=java.net.ConnectException A remote host refused an attempted connect operation. (Connection refused) (local host unknown, remote port 5xx00 to address xxx.xx.xx.xxx (FQDN of managed system)))

[EXCEPTION]

com.sap.sup.admin.xmlsoap.core.soap.NativeSOAPException: Failed to open socket

at com.sap.sup.admin.xmlsoap.core.soap.SOAPConnectionImpl.getSocket(SOAPConnectionImpl.java:313)


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Environment

  • SAP Solution Manager 7.20
  • Managed systems managed by SAP Solution Manager 

Product

SAP Solution Manager 7.2

Keywords

KBA , SV-SMG-INS-DIA , Configuration of Root Cause Analysis related infrastructure , SV-SMG-DIA-SRV-AGT , Agent Framework , Problem

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