SAP Knowledge Base Article - Preview

3450152 - Some of the fully registered CDC user accounts do not get synchronised to Emarsys


  • Some of the registered full accounts not getting synchronised from CDC to Emarsys.
  • The user is existing in CDC but doesn’t show up in Emarsys



  • SAP Customer Data Cloud
  • Emarsys integration
  • Real-Time Connector


SAP Customer Data Cloud all versions


gigya, Emarsys, connector, user, account, sync, synchronization, error, fail , KBA , CEC-PRO-GIY , Gigya Identity & Access Management , Known Error

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